CAS Severn provides hosted services to customers requiring an alternative to using internal staff. Hosted services are applicable only to hosted systems, are based on a monthly fee, use CAS Severn certified engineers, and can encompass the following:

• System Hosting Services
  CAS Severn can help with administration, management and monitoring of hosted production, development and test environments. In doing so, we perform the functions that a staff network administrator or engineer would perform.
• Application Hosting Services
  Our engineers provide administration, management and monitoring of hosted applications and web services, maintaining application availability. In doing so, we perform the functions that a technical lead or senior application analyst would perform.
• Disaster Recovery Hosting Services
  We provide administration and management of hosted Disaster Recovery (DR) systems, maintaining readiness based on our customer’s individual DR objectives. We also help in identifying gaps in alignment with corresponding production systems, and coordinate DR testing and DR plan and system updates with the customer.

We also offer managed services to customers requiring routine onsite or remote assistance in the administration, management and monitoring of their systems at their locations. Managed services also are monthly fee based, performed by certified CAS Severn engineers, and can encompass the following:

• Administration and Monitoring Services
  CAS Severn can provide administration, management and monitoring of production, development and test environments. Let our staff perform the functions that a staff network administrator or engineer would perform.
• Help Desk and Operations Support Services
  Our experts can provide administration and management of help desk tickets and operational support issues for systems, applications and associated web services, to maintain maximum user accessibility, performing the functions that an internal help desk resource would perform.
• INSIGHT TSM Managed Services
  We monitor and manage TSM environments for our customers to ensure the highest degree of effectiveness and operation. Our experts examine 90 key status points within TSM, flagging trends, operational issues, pending areas of concern, and incorporating automated responses to routine actions to continually improve TSM performance. We can also supplement other TSM management tools.